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unique handmade jewellery for you
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jo-delfi jewellery design

Unieke handgemaakte sieraden voor u

These are our terms and conditions. Please read them with care. You are connected to the User Agreement for j-djd (jo-delfi jewellery design), Address: Van Lennepweg 103, 2041LE, Zandvoort, The Netherlands. This service is operated by Herda P. van Elk – Hutabarat and trading as j-djd (jo-delfi jewellery design).  These terms and conditions are set out as follows and any order you made is on the strict understanding that you have READ and AGREED to these Terms and Conditions.

1. Prices
Prices are quoted including The Netherlands BTW (VAT), currently 21%. For orders from non-European addresses, please e-mail me to have these VAT charges deducted. Non-EU customers may have to pay local taxes within their own countries when the parcel arrives. Please contact your own Postal Service or Custom Office for further information on local customs charges and policies.
If you require an itemised BTW receipt, please e-mail me either at the time of your order or any time thereafter and I will arrange to forward you one.

2. Guarantee
I try my best to ensure that you as my customer is delighted with every purchase. If for any reason you are unhappy with your purchase, you can return it to me, in its original condition, within 7 working days beginning the next day after it arrives. Full credit or refund less any applicable delivery charges will be transferred back to you within 30 working days. Unfortunately, due to health & safety considerations I am not able to exchange earrings. Non-returnable policy is also applied for personalized jewelleries and jewelleries made of silver- and/or gold-plated wire. 

3. Payment
I prefer a bank transfer to my Bank Giro account, which will be provided in the Order Confirmation email to you. Alternatively, payment can be made through the highly-respected secure payment service PayPal. Your order cannot be processed until full payment has been confirmed. A Full Payment Confirmation email will be sent to you upon receiving your payment transfer.

4. Delivery of goods to you
Delivery charges within The Netherlands use Basic Postal for Post Boxes between EUR 0.50 to EUR 3. For order that needs a Package Postal service, the cost is EUR 6.75/package. Delivery charges for European and International countries will be notified in the Order Confirmation email. It is your responsibility to ensure that the delivery address you give me is correct and accurate and that there is somebody to sign for (for order above EUR 50) and take delivery of the goods. I will send your order after a Full Payment Confirmation email is sent to you. A Despatch Order email will be sent to you once the package has been delivered at the TNT post. The goods will be at your risk from the time of delivery and I am not liable for their loss or destruction. If your order is returned to me because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. 

5. Cancellation
If you change your mind after placing an order, you can cancel it at any time BEFORE I have sent your Despatch Order email to you. Contact me, and provide your name and address, as well as your order detail. If your order is for EUR 60 of goods and you then cancel a EUR 20 worth of item(s), your order total is drop below EUR50, and you will no longer qualify for FREE Delivery. Further, under the Netherland’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days after the day the item is delivered at your address. This applies to all goods on the website 

6. Returns
Earrings, Personalised, Sliver- and/or Gold-Plated Jewelleries
For hygiene reasons I am unable to accept returns of earrings except in the event that they have been sent to you in error. No-return policy is also applied for personalised and silver- and/or gold-plated jewelleries.
All Other Items
All j-djd collections are made with great care and eye of precision. However occasionally, I understand you may want to return items. If for any reason you are unhappy with your purchase, you can return it to me, in its original condition. 

7. To return an Item
Please notify me first if you want to return your purchase. Pack the relevant item securely and send it to me using the address below. The returned goods should be sent within 7 working days after the day the item is delivered at your address. There is no obligation to provide a note on the reason of returning a product, but I would appreciate if you can enclose one. Please wrap the item securely and send the package to the address below. In the case of a defective product, it would be helpful if you would provide a full description of the fault. 

Send to :  
Herda P. van Elk – Hutabarat
Van Lennepweg 103
2041 LE Zandvoort

This return policy does not affect your statutory rights.
For your protection I recommend that you obtain proof of posting or use any secure and traceable method eg. recorded or special delivery service. Please be sure your package is insured and fully paid. I am liable to refund you if the goods are returned to me in their original condition. I am not liable to refund you if the returned goods are used, and/or broken and/or original tag has been removed  and/or without the original packaging and/or without the original receipt. 

8. Refund of Shipping Charges
If you are returning an item because of an error on my part, I will be happy to refund the shipping charges. Otherwise you will be responsible for the shipping charges. 

9. Customer Service
I have always worked hard to maintain a personal relationship with my customers. In fact, I rely on your feedback to ensure that I am providing a quality service. Over the years customers comments have also helped me develop and modify my designs. If you are dissatisfied in any way or have a suggestion to make, I want to hear from you. Please feel free to email me at jo-delfi@j-djd.com, phone +31(0)6 49756377, or put pen to paper the good old fashioned way and write to: Herda P. van Elk - Hutabarat, j-djd designer, Van Lennepweg 103, 2041LE Zandvoort, The Netherlands.

10. Colours/Variations
I have done my best to display as accurately as possible the colours of the products shown on the j-djd.com website. However, because the colours you see will depend on your monitor, I cannot guarantee that your monitor's display of any colour will be accurate. Please also note that as my products are mostly handmade, consists natural materials (freshwater pearls, stones, etc) slight variations in perceived colour. texture, shape and size may occur.

11. Changes on Website j-djd.com
I reserve the right to change, amend or withdraw details and price of my products without prior notice. All measurements shown are approximate. As with any natural products, colours and sizes of pearls and semiprecious stones may vary slightly from those shown. Should there be an error on the price description I reserve the right to supply goods at the correct price, any changes will be notified via email prior to the order being processed. All items on j-djd.com are priced in Euro and you will be billed in Euro. This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.